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Frequently Asked Questions

Frequently Asked Questions

 
 

What is your shipping Policy? 

**Due to COVID-19, production and shipping times are longer than usual and may take up to 10-15 business days to fulfill. Please don't hesitate to reach out if you have any questions and thank you for your patience!

FOR PRINTS Shipping times range from 1-7 business days. You will receive a tracking number as soon as your order has been shipped.

For US territories outside of the 48 contiguous states (Alaska, Guam, Hawaii, Puerto Rico, Virgin Islands), please expect a few extra business days for shipping.    

Note: Orders placed after 10AM EST will go into production the next business day. Please allow 1 additional day if your order placement, production date range or delivery date range falls on one of these holidays: New Year's Day, Good Friday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day

HOW MUCH DOES SHIPPING COST? 

The shipping price is calculated based on weight of each item. 

WHEN WILL I RECEIVE MY ORDER? 

We do our best to ensure your order arrives in a timely manner. In general, most frame orders are processed, produced and shipped within 2-3 business days - and typically arrive in 4-5 business days. Canvas orders are usually produced in 3-4 days, arriving in 5-6 business days. Next day and 2-day express shipping are available, however please note that these options will not affect processing time. International orders typically arrive within 6-10 business via USPS Priority Mail.

CAN I SHIP TO CANADA/INTERNATIONAL/APO/FPO ADDRESSES? 

Yes. Additional charges may apply. Items will be shipped USPS Priority International or FedEx, per request. 

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What is your Policy on Returns/Exchanges/Refunds?

We will provide a no charge replacement or refund for any quality issues. We may request to have the presentation / order returned to us and would provide a return shipping label. We do not guaruntee a refund based on customer preference. We will provide a refund or a no charge replacement for any orders damaged in shipping. For a refund or replacement, please contact jessemacdonaldphoto@gmail.com. There’s a 15% restocking fee that is applied for any order canceled or exchanged.

CAN I CANCEL MY ORDER? 

Unless your order has already gone into production you can cancel it. Please contact jessemacdonaldphoto@gmail.com as soon as possible if you need to cancel your order. 

HOW LONG DOES IT TAKE TO PROCESS A REFUND? 

Processing a refund can take up to 7-10 business days. 

HOW DO I RETURN MY PACKAGE? 

For a refund or replacement, please email jessemacdonaldphoto@gmail.com

WHO CAN I CONTACT WITH OTHER QUESTIONS? 

You can reach out at any time by email at jessemacdonaldphoto@gmail.com or message me anytime via Facebook or Instagram.  

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How can I keep up with your new work?

An easy way to stay up to date on my new work is by signing up for our newsletter at the bottom of this page!

You can also follow my work on social media:

Instagram

Facebook


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Verified Archival Materials Used

The Art Storefronts Organization has verified that this Art Seller has published information about the archival materials used to create their products in an effort to provide transparency to buyers.

Description from Merchant:

All of the materials used for my prints are the same quality that you would expect to see in a gallery or museum. These high-quality metals, canvas wraps, and acid-free papers ensure that your prints stay vibrant and beautiful in your home for years to come!

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